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FAQ
From appointments and testing to treatment and pricing, you'll find clear answers to the questions that matter most.
Frequently asked questions
Existing Clients
General
The OnPatient Portal is a secure online tool that allows you to access your medical records, communicate with your provider, schedule appointments, and manage your health information from any device.
You will receive an email invitation from our clinic. Simply follow the link to create your account. If you haven’t received one, please contact our office so we can resend the invitation.
Watch this step-by-step video on how to set up your account: How to Set Up Your OnPatient Account
Visit www.onpatient.com and enter your email and password. You can also download the OnPatient mobile app from the App Store (iOS) or Google Play (Android).
Visit www.onpatient.com and enter your email and password. You can also download the OnPatient mobile app from the App Store (iOS) or Google Play (Android).
● View and download your health records
● Message your provider securely
● Request and manage appointment
● Receive lab results and documents
● Set up and manage payment method
● Access prescriptions and medication lists
Once logged in, click on the “Messages” tab. Select your provider and type your message. You will receive a notification when your provider responds.
Yes. You can add or update your payment method and view/pay balances directly in the “Billing” section of the portal.
Log in to your OnPatient portal → Go to Billing → Add a credit/debit card. Once saved, your monthly payment will process automatically.
Click “Forgot Password?” on the login page and follow the instructions to reset it.
Yes. The portal uses advanced encryption and security features to keep your health information private and safe.
For privacy and HIPAA compliance, each patient should have their own portal account. If you need caregiver access, please contact our office for assistance.
If you have trouble logging in, setting up your account, or using features, please contact our office at: 📞 269-626-3445 📧 hello@sunshinefunctionalmedicine.com 🌐 www.sunshinefunctionalmedicine.com
Membership includes ongoing support, access to our patient portal, and personalized care in areas such as weight loss, men’s health, women’s health, functional medicine, and more.
Please request refills directly through your patient portal. If you need help, our team is here to assist.
You can reach us at 269-626-3445 or hello@sunshinefunctionalmedicine.com.
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