Question 1

What is the On Patient Portal?

Accepted Answer

The OnPatient Portal is a secure online tool that allows you to access your medical records, communicate with your provider, schedule appointments, and manage your health information from any device.

Question 2

How do I sign up for the On Patient Portal?

Accepted Answer

You will receive an email invitation from our clinic. Simply follow the link to create your account. If you haven’t received one, please contact our office so we can resend the invitation.
Watch this step-by-step video on how to set up your account: How to Set Up Your OnPatient Account

Question 3

How do I log in to the OnPatient Portal?

Accepted Answer

Visit www.onpatient.com and enter your email and password. You can also download the OnPatient mobile app from the App Store (iOS) or Google Play (Android).

Question 4

What can I do in the portal?

Accepted Answer

Visit www.onpatient.com and enter your email and password. You can also download the OnPatient mobile app from the App Store (iOS) or Google Play (Android).

Question 5

What can I do in the portal?

Accepted Answer

● View and download your health records
● Message your provider securely
● Request and manage appointment
● Receive lab results and documents
● Set up and manage payment method
● Access prescriptions and medication lists

Question 6

How do I send a message to my provider?

Accepted Answer

Once logged in, click on the “Messages” tab. Select your provider and type your message. You will receive a notification when your provider responds.

Question 7

Can I pay my bills through the portal?

Accepted Answer

Yes. You can add or update your payment method and view/pay balances directly in the “Billing” section of the portal.

Question 8

How do I set up my monthly subscription/package payments?

Accepted Answer

Log in to your OnPatient portal → Go to Billing → Add a credit/debit card. Once saved, your monthly payment will process automatically.

Question 9

What if I forget my password?

Accepted Answer

Click “Forgot Password?” on the login page and follow the instructions to reset it.

Question 10

Is the OnPatient Portal secure?

Accepted Answer

Yes. The portal uses advanced encryption and security features to keep your health information private and safe.

Question 11

Can family members access my portal?

Accepted Answer

For privacy and HIPAA compliance, each patient should have their own portal account. If you need caregiver access, please contact our office for assistance.

Question 12

Who do I contact if I need help with the portal?

Accepted Answer

If you have trouble logging in, setting up your account, or using features, please contact our office at:  📞 269-626-3445  📧 hello@sunshinefunctionalmedicine.com  🌐 www.sunshinefunctionalmedicine.com

Question 13

What is included in the membership?

Accepted Answer

Membership includes ongoing support, access to our patient portal, and personalized care in areas such as weight loss, men’s health, women’s health, functional medicine, and more.

Question 14

How do I request a refill?

Accepted Answer

Please request refills directly through your patient portal. If you need help, our team is here to assist.

Question 15

How do I contact your team ?

Accepted Answer

You can reach us at 269-626-3445 or hello@sunshinefunctionalmedicine.com.

Frequently asked questions

What is the On Patient Portal?

How do I sign up for the On Patient Portal?

How do I log in to the OnPatient Portal?

What can I do in the portal?

What can I do in the portal?

How do I send a message to my provider?

Can I pay my bills through the portal?

How do I set up my monthly subscription/package payments?

What if I forget my password?

Is the OnPatient Portal secure?

Can family members access my portal?

Who do I contact if I need help with the portal?

What is included in the membership?

How do I request a refill?

How do I contact your team ?